Privacy Policy
Summary. Merkuri connects customers, independent couriers, fleets and businesses for local deliveries. We collect what we need to run deliveries — your account details, delivery addresses, location while you're on a delivery, proof-of-delivery photos and payment records. We don't sell your personal information. You can export or delete your data at any time from Account in the app.
1. Who we are
Merkuri ("Merkuri," "we," "us") operates the Merkuri app and website at merkuri.app (together, the "Service"), based in Miami, Florida, USA. This policy explains how we handle personal information of customers, couriers, fleet operators, merchants and visitors.
2. Information we collect
Information you provide
- Account details: name, email address, phone number, role (customer, courier or fleet) and profile information.
- Courier profile: vehicle type, service area, rates, profile video or photo, and — where required for verification — driver's license, insurance and identity documents.
- Delivery details: pickup and drop-off addresses, delivery notes, item descriptions and contact details of recipients you provide.
- Messages you send through the Service, and ratings and reviews.
- Payment information: processed by our third-party payment processor. We receive confirmation of payments, payout records and the last digits of a card or account — we do not store full card numbers.
- Support requests and anything you send us.
Information collected automatically
- Location: precise location from your device when you allow it — for couriers while online or on an active delivery (for tracking, routing and on-time records) and when geotagging proof photos. You can turn location off in your device settings.
- Photos: proof-of-delivery, pickup-verification and damage-report photos you capture, including the time stamp and (if enabled) location stamp.
- Usage and device data: app version, device type, operating system, language, crash logs, and pages or features used.
- Cookies and local storage: used to keep you signed in, remember settings and let the app work offline. We do not use third-party advertising cookies.
3. How we use information
- Provide the Service: match customers with couriers, create and track deliveries, show courier profiles and rates.
- Hold and release payments through SecurePay escrow and pay couriers and fleets.
- Verify proof of delivery and resolve disputes, damage claims and refunds.
- Provide RateSync™ market insights using aggregated, de-identified delivery and pricing data.
- Keep the Service safe: verify couriers, prevent fraud, enforce our Terms.
- Communicate with you about orders, payouts, security and (with your consent) product updates.
- Improve, debug and develop the Service.
- Comply with legal obligations.
4. How we share information
We do not sell your personal information or share it for cross-context behavioral advertising. We share it only as follows:
| With | What and why |
|---|---|
| Customers & couriers on a delivery | The courier's name, photo/video profile, vehicle, rating and live location are shown to the customer; the customer's name, addresses and delivery notes are shown to the assigned courier. |
| Fleet operators | Couriers who join a fleet share delivery, location and earnings data with that fleet. |
| Service providers | Payment processing, hosting, maps, messaging, identity verification and analytics vendors, bound by contract to use data only for us. |
| Legal & safety | When required by law, to respond to valid legal process, or to protect the rights, property or safety of users, the public or Merkuri. |
| Business transfers | In a merger, acquisition or sale of assets, subject to this policy. |
5. Device permissions
- Camera — only when you open the Proof Camera, to capture delivery photos.
- Location — for live tracking, routing and geotagged proof. Optional; some courier features need it.
- Notifications — optional order and payout alerts.
You can change these at any time in your device or browser settings.
6. Offline storage
Merkuri works offline. To do this, the app stores your profile, orders, messages, settings and proof photos in your device's local storage. This data stays on your device until it syncs with our servers, until you delete it in Account → Delete my data, or until you clear the app's storage.
7. Retention
We keep personal information for as long as your account is active and as needed to provide the Service. After account deletion we delete or de-identify your data within 30 days, except records we must keep for legal, tax, accounting, fraud-prevention or dispute purposes (for example, payment and delivery records, typically up to 7 years).
8. Your choices & data deletion
- Access & export: Account → Export my data downloads a copy of the data stored in the app.
- Delete in the app: Account → Delete my data removes all data stored on your device immediately.
- Delete your account: email privacy@merkuri.app with the subject "Delete my Merkuri account" from the email on your account. We'll confirm and complete deletion within 30 days. You don't need to have the app installed to request deletion.
- Correct: update your profile in Account, or contact us.
- Marketing: unsubscribe using the link in any marketing email.
9. Security
We use encryption in transit (HTTPS), access controls and reputable processors to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security. Please keep your device and login secure.
10. Children
The Service is not directed to children under 13, and you must be at least 18 to create an account or work as a courier. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
11. U.S. state privacy rights
Depending on where you live (including California, Virginia, Colorado, Connecticut, Texas, Oregon and other states), you may have the right to know, access, correct, delete and obtain a copy of your personal information, and to opt out of sale, targeted advertising or profiling. We don't sell or share personal information for targeted advertising. To exercise your rights, email privacy@merkuri.app. We will verify your request and won't discriminate against you for exercising your rights. You may use an authorized agent, and you may appeal a decision by replying to our response.
12. International users
Merkuri is operated in the United States. If you use the Service from outside the U.S., your information will be processed in the U.S., where data-protection laws may differ from those in your country.
13. Changes
We may update this policy. If changes are material, we'll notify you in the app or by email before they take effect. The "Last updated" date shows the latest version.
14. Contact
Merkuri · Miami, Florida, USA
Privacy: privacy@merkuri.app
Support: support@merkuri.app